At Diabetic Rebel, your satisfaction is our priority. This policy outlines how we handle refunds and replacements for both digital educational resources and physical products.
All digital educational materials come with our satisfaction guarantee:
Not satisfied with your purchase? Request a full refund within 30 days of purchase, no questions asked. Simply email us with your order number and we'll process your refund promptly.
Our physical items are shipped through trusted fulfillment partners:
Not satisfied with your educational resource within 30 days:
Simply provide your order number - no lengthy explanations required
If your physical item hasn't arrived after 30 days:
If your physical order arrives damaged or defective:
Photo documentation required within 7 days of delivery
Orders shipped to incorrect address provided by customer:
Please double-check your shipping address at checkout
For any refund or replacement requests, please include the following information:
24-48 business hours