Your health education journey deserves seamless delivery. Here's everything you need to know about getting your Diabetic Rebel products and resources.
We offer free worldwide shipping on all orders! Whether you're downloading an educational guide in New Zealand or ordering a supportive pillow to Canada, we've got you covered.
Our digital educational resources are delivered instantly via email. For physical products like the Rebel Divine Pillow, they ship from different warehouses to ensure optimal delivery times.
Orders are processed within 1–3 business days. For physical items, delivery usually takes 6–15 business days depending on your location and warehouse fulfillment. You may receive your items earlier depending on local carriers.
Please allow extra time during peak seasons or for customs processing. We appreciate your patience.
All physical orders include tracking numbers. We'll email your tracking information as soon as your item ships.
Tracking updates may take 1–2 days to appear depending on the carrier. If you haven't received tracking information, contact our support team.
Your purchase is fully protected. If your order is lost in transit, held at customs, or returned to sender, we'll send a replacement at no additional cost.
We're committed to making sure you receive your educational resources and products.
Prices are listed in USD and most taxes are included. However, import duties or VAT may apply depending on your country's regulations.
These charges are determined by your local customs office and are the buyer's responsibility. Please check your country's import regulations for more information.
Our educational guides and resources are delivered immediately after purchase via secure email download links. If you don't receive your files within a few minutes, please check your spam folder or contact our support team.
If your order is delayed beyond the expected delivery window or you have any questions, please contact our support team. We're here to help and will work to resolve any issues quickly.